Shipping policy
Last updated: July 15, 2026
Thank you for shopping with Raíces Vivas! We are committed to getting your order to you as quickly as possible.
Processing Time Orders are processed as soon as possible after payment is confirmed. Processing times may vary depending on product availability and supplier location.
Shipping Times We ship both domestically and internationally. Shipping times are estimates and can vary due to factors outside of our control, including carrier delays, customs processing, weather, and high-demand periods. We appreciate your patience and understanding.
- Domestic (USA): Estimated 5–14 business days
- International: Estimated 10–30 business days
Dropshipping Notice Many of our products are fulfilled by third-party suppliers. As a result, orders may ship from different locations and arrive in separate packages. Tracking information will be provided when available.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Raíces Vivas is not responsible for delays caused by customs processing.
Tracking Once your order ships, you will receive a tracking number via email where available. Please allow up to 48 hours for tracking information to update.
Lost or Delayed Packages If your package appears lost or significantly delayed, please contact us at info@raices-vivas.mx and we will do our best to assist you.